SHIPPING & RETURNS
Shipping Policy
All orders will be shipped through USPS. Standard rates apply.
A tracking number will be sent via email once your order has been shipped out. If you would like to request a signature confirmation upon delivery, please make a note in the comment section during the checkout process. Unless otherwise stated, orders will be sent without signature confirmation.
We offer complimentary shipping on orders over $250.00 for domestic USPS first class shipping.
UrbenVibe is not responsible for any items lost or stolen in the mailing process.
In the event of a return/exchange, the buyer is responsible for covering the cost of shipping. A tracking number and return authorization number (RA#) must be sent to hello@UrbenVibe.com to initiate the return process.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out. Contact us at hello@UrbenVibe.com
Return & Exchange Policy
UrbenVibe stands behind the quality of each of our pieces and a video is taken of each item as it is packed for shipping. So, we will gladly accept returns/exchanges if the item you receive is damaged or defective. Please email hello@UrbenVibe.com for approval and a return authorization number (RA#).
In the event of a return/exchange, the buyer is responsible for covering the cost of the shipping. A tracking number and return authorization number (RA#) must be sent to hello@UrbenVibe to initiate the return process.
If you have any questions or concerns regarding returns, please don't hesitate to reach out. Contact us at hello@UrbenVibe.com.